Service Details
1. Information We Collect
We may collect and process the following data about you:
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Personal Identification Information: Name, business name, job title, email address, telephone numbers (including mobile numbers for emergency call-outs), and physical billing/installation addresses.
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Project & Enquiry Details: Information regarding your property, specific requirements for shopfronts, roller shutters, glazing, or doors, and any notes or preferences you submit via quote forms.
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Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform through standard analytics or server logs when you visit our website.
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Communications Data: Records of any correspondence if you contact us via email, phone, or website forms.
2. How We Collect Your Information
We collect data through:
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Direct Interactions: When you fill out quote request forms, contact us via phone or email (officialsfsltd@outlook.com), or book an emergency call-out or site survey.
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Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions via cookies and similar technologies.
3. How We Use Your Information
We use the information we hold about you in the following ways:
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To provide you with quotes, estimates, and customer support regarding our products (aluminium shopfronts, roller shutters, security grills, etc.).
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To carry out our obligations arising from any contracts entered into between you and us (e.g., manufacturing, installing, or repairing shopfronts and shutters).
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To notify you about changes to our services or emergency response availability.
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To ensure the secure and effective operation of our website.
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To comply with any legal or regulatory obligations.
4. Lawful Basis for Processing
Under the UK GDPR, we process your personal data under the following legal bases:
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Performance of a Contract: Processing is necessary to fulfill a quote, service order, or installation contract with you.
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Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., responding to customer queries, improving our services, and securing our business), provided those interests are not overridden by your rights.
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Legal Obligation: Where we need to comply with a legal or tax obligation.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your data with selected third parties only where necessary, including:
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Service Providers and Subcontractors: Third-party partners who assist us in fulfilling manufacturing, delivery, installation, or IT/website hosting services, bound by confidentiality obligations.
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Legal Authorities: If we are under a duty to disclose your personal data to comply with any legal obligation, or to protect the rights, property, or safety of Official Shopfront & Shutters Ltd, our customers, or others.
6. Data Security
We have implemented appropriate technical and organisational security measures designed to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is restricted to employees, contractors, and agents who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For customer records relating to installations or warranties, data is typically kept for the duration of the warranty or relevant commercial statutory periods.
8. Your Data Protection Rights
Under UK data protection laws, you have rights including:
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Your right of access: You have the right to ask us for copies of your personal information.
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Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
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Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
9. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
10. Changes to This Privacy Policy
We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
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Company Name: Official Shopfront & Shutters Ltd
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Address: Unit 11, Robinson Business Park, Bagnall St, Ocker Hill, Tipton DY4 7BS, United Kingdom
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Email: officialsfsltd@outlook.com
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Phone: 0121 238 9505
